Client Recommendations

”From making the booking to the arrival at the salon, to the attention to detail throughout – all the staff are most courteous and professional – whether it be reception, junior or stylist.  To my mind, salon of the year is more than just about styling hair it’s about the whole experience of feeling 10 years younger after a good haircut I’ve been going to Metropolis since the salon first opened and, although now I could go to a hairdresser’s more local to me, the professionalism and welcome makes me keep going back. I’ve had different stylists and haircuts throughout this time.  It’s my sanctuary.” – Maureen Arnell

 
“I have been a client at Metropolis salon for three years. On every visit I am always impressed by the friendly yet professional standard of the staff from the initial greeting when I arrive, the quality of head massage given after hair washing to the personal care and attention of the hairdresser. I am particularly impressed by the individual care and attention that I receive, from consultation about my hair and product use, which then informs the products used on my hair during the visit to the discussion about the cut and blow dry. My stylist is always clear about which styles will work for my face shape, hair type and lifestyle and over the years has suggested changes, which have worked and been in line with current trends. However the main reason for my continued custom is the finished result always pleases me. The haircut grows out well and I am encouraged to pop in for any adjustments to the cut if needed or for a fringe trim.”   – Katie Bradley

“As a longstanding client of Robert Masciave and his team at Metropolis, I am delighted that the personal quality and high level of client service at the salon has been recognised. The team focuses heavily on the client experience and are constantly communicating with each person throughout their time at the salon to make sure things are going well – each stylist goes to great lengths to make sure you are happy when you leave. Robert’s passion for his work and pride in his team shines through and it is evident that the expert skills and training he actively shares with his staff results in a winning combination of highly skilled stylists who are confident in what they do and are always willing to suggest new ideas and share latest developments with a client. The team’s fresh approach and skills, combined with excellent communication and client service make the customer experience at Metropolis a successful one.  Robert and his team have been looking after my hair for over ten years and I am very happy for them to continue to do so!” – Judy Hill

“I have been a customer of Robert Masciave since 1988 when he first came to England.  Twelve years ago Robert moved from Winchester to Kingston to open his own salon, Metropolis, and I continued having my hair done by him despite a round trip of 150 miles from Southampton!  That speaks for itself!  When I first met Robert I was really unhappy with my hair as it’s straight and very fine – a difficult combination.  Robert is a consummate artist – he cuts my hair to compliment my face and to maximise the potential of my hair.  Since 1988 I love my hair and could not imagine going to any other hairdresser. Now, I not only can’t imagine going to any other hairdresser, I can’t imagine going to any other salon. Robert has created a beautiful, professional environment at Metropolis. The salon staff are always warm and welcoming and their attitude reflects Robert’s unobtrusive but firm management.  I am always contacted 24 hours before my appointment to re-confirm and upon arrival customers are offered refreshments.  The salon is clean, modern and I enjoy the music, looking at the salon’s ‘look books’ of their shows and events, and general feeling of the salon.  The whole experience is most enjoyable and I always leave the salon feeling happy and glamorous!” – Ita Kelley

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